Here's where our customers tell us what they think about our products and the service that we provide. Scroll down and find out how we're doing - and if you'd like to contribute, email your comments to:
Rachel, Nelson, New Zealand, June 30th, 2022
Hi Seraina & Bo
Just wanted to let you know the earrings have arrived safely and I am delighted with them. They are even nicer than their pictures online. They are for our daughter to wear at her wedding and will be perfect.
Mick, United Kingdom, May 27th, 2022
It arrived today it’s for a very special friend I’m sure she’ll be over the moon with it. Thank you very much Vinaka 😊
Claudia, Germany, May 25th, 2022
Hello Bo from NZ pacific!
Thanks for the amazing inanga stone! The colors are so unique!
I was wearing it today and it was a special feeling for me...
A fabulous, beautiful and unique piece!
Also thanks for the additional cord!
The courier service from DHL was so fast, I got it already on Monday!
Lots of greetings from Germany....
Sarah, New Zealand, April 19th, 2022
Good morning Bo and Seraina - I received my replacement pounamu cord in the post this morning, beautifully wrapped and with a sweet note. It's exquisite. Stunning workmanship - just lovely, I'm thrilled. Very pleased to have found you - best wishes, Sarah
Wendy, United Kingdom, April 16th, 2022
My order for the Angel Dust pendant arrived this morning, and I am delighted with it.
The colour is a beautiful green/white, the size is perfect, and the burgundy cord is stunning. The Jadeite has a wonderful warmth to the touch and feels comforting against my skin.
I have fallen for Flower jade, and found a design which resonates. It is such an interesting stone, and the wide variation in colour is fascinating. I love browsing the gallery, there are so many beautiful pieces available.
Thank you for the lovely hand written note in my package. The wee flax storage pouch is so sweet, and will be so useful, although I have a feeling this pendant will be worn more than stored, sweet little kit or not.
A lovely item, and efficient transaction. Thank you.
Kind regard Wendy
Lucy, WA, Australia, March 21st, 2022
I bought a Koru from NZ Pacific in the hopes that my new pendant would come close to the Koru I lost a year ago. Today I received a true work of art and 'cirrus' has surpased my expectations. The carving is spectacular and I could not be more happy with it. Thanks to the team for a smooth transaction, speedy postage and the personal touch.
Sally, NSW, Australia, March 4th, 2022
Excellent effort at problem solving, kindness, care and respect to all customers...... ethical business practices with a high quality art form/totem/affirmation for all budgets. Beauty and precision skills in harmony ..... creating some AMAZING 👏 pieces..... With thanks Bo.
Kate, WA, Australia, February 24th 2022
I really just want to say a big thank you for all the amazing carvings I have bought. Some have been gifts and the odd one I may have kept 😊. Everyone who has received one just absolutely loves it. The craftmanship and quality is amazing. As is the delivery to Australia. And thank you for fixing a piece that I did not even get through you.
Any one thinking of purchasing a piece of living art through NZ Pacific. Please don’t hestitate, you will be so happy you did, and know you are supporting the artists.
Grace, Indianapolis, United States, February 8th 2022
I just wanted to say thank you to the NZ Pacific team for the New Zealand pounamu. When I was in college, I did a study abroad program in New Zealand and fell in love with the people, country, and culture. When traveling, I was gifted a pounamu necklace that I could have carved and kept, but instead gifted the necklace to someone else (whose connection has since been broken). I know it is not part of the Māori culture to buy pounamu for yourself. However, I have always wanted to be able to have a piece of New Zealand with me — to always be connected to the culture and mana of the toki and koru. The meanings behind both symbols truly reflect my current phase in life and will be a constant reminder for grounding.
The Warrior arrived 4 days early and is absolutely stunning. When I got home from work, I immediately went to the closest river (in -8C) to ask for a blessing and say my intentions, to honor and respect the Māori culture. Below is a picture!
If I were to buy jewelry from NZ Pacific in the future, should I bless/repeat intentions at the river again?
Thank you so much!!! :)
Kathryn, United Kingdom, February 1st 2022
Received Stay True Toki this morning.
Thank-you it's beautiful 😍 ❤
Peggy, Canada, January 19th 2022
Delivered! Way ahead of schedule… thank you, it’s more beautiful than I imagined!
Paula, California, United States, November 3rd 2021
LOVE IT!!!!! It is perfect!!!
And the cord is adjustable!!!!!! Thank you ever so much.
Thank you Seraina and Bo!!!!!!!!
Susan, Feidling, New Zealand, October 18th 2021
Received my Blomi Pendant this morning.
She is exquisite!!!.
The colour variation in the Deer Antler, and smooth curvaceous shape, make this a very beautiful and tactile piece.
The pictures don't do Her justice, She is Divine, and a work of Art. Am wearing her now.
The handwritten note is such a thoughtful touch.
Thank you so very much.
Lisa, Sidney, BC, Canada, September 21st 2021
Dear NZ Pacific team,
I received my shipment today. Thank you very much for your handwritten note, the box and tissue wrapping. Made it special to receive. The cords are for my husband for our wedding anniversary at the end of this month. His original cord broke and he made do with a replacement cord but it was never the same as the original. I know he will love the cords you made. Thank you for the craftsmanship and for making the ordering and shipping process so easy and efficient. Will definitely purchase from you again.
Be well and safe,
From Sidney BC Canada 🇨🇦
Yushan, VIC, Australia, September 9th 2021
I just received Dreamer. Wow! What a beautiful piece. The picture online doesn’t do the justices. I am very impressed with the quality of it.
Nick, Beverley, United Kingdom, August 25th 2021
I've just received my 'fearless' necklace. It is such a beautiful piece, I am so pleased. I had been wearing a 'perfect catch' pretty much every day since 2007 which I bought when travelling through New Zealand. I was mortified to lose it after being in the sea, so the meaning of a fresh start means a lot in my case. I'm Looking forward to wearing this everyday and I like the security of the sliding knots so it can't accidently come undone
Thank you Seraina & Bo
Marylee, Michigan, United States, August 21st 2021
Oh my gosh, thank you so much. I can’t believe how fast my order came. And I love, love, love everything! And thank you for the little guy, I wasn’t expecting him🤗.
Marion, Hawaii, August 13th 2021
Thank you, you too!
We received the beautiful carving today and my husband loves it. We appreciate you and Bo.
Mahalo nui loa, Marion
Carolyn, VIC, Australia, August 9th 2021
Thank you, received beautiful art work today. Carolyn xxx
Teresa, United Kingdom, July 26th 2021
Kia ora Seraina & Bo!
A quick message to say a big 'Thank YOU' for the beautiful Heartbeat Koru necklace and note you have sent me. What a joy to receive them and what a wonderful way to star the day/week! Thank YOU! My gratitude also to the talented carver who has created this masterpiece. It is a special gift to be able to wear his/her jewellery and such an important Maori symbol/art. I LOVE it and the adaptable cord.
Thanking you all once again and wishing you all the very best.
Nga manaakitanga pai & best wishes,
Terry, Christchurch, New Zealand, July 26th 2021
Thanks Bo and NZ Pacific for my beautiful Ensnare piece by Yuri which arrived today. It is everything I hoped it would be. The packaging and personal note, along with great communication and beautiful products makes dealing with your company a rare pleasure. Keep up the great work. Cheers. Terry.
Bob, North Carolina, United States, July 1st 2021
Hi Bo. Recently received my jade necklace today. It’s perfect! Thank you. Bob
Angelina, United Kingdom, July 1st 2021
I have just received my sweet little pendant and I am so happy with it. Thank you! Cheers Angelina
Jason, New Jersey, United States, July 1st 2021
Hello Seraina & Bo,
I hope all is well with you.
The 3 beautiful jade tokis just arrived (2 sanctuary & 1 poor knights) and as usual they are amazing! The vibrant colors and translucency are very eye catching and the cut / shape is just what I was looking for.
True jade lapidary masterpieces.
Thanks so much for the personalized note and wooden boxes as well.
It is always a pleasure interacting with you and thanks for all you do.
Until we connect again stay safe & be strong.
Phil, United Kingdom, June 26th 2021
Just to let you know , I received the Rapture pendant today and I am very pleased with it. It’s a 35th wedding anniversary present for my wife and I am sure she will be equally delighted. Can’t wait to give it to her next month.
Danielle-Sofie, Germany, June 25th 2021
Hello dear Friends on the other side of the world,
your package arrived today and I can hardly express how much I love this beautiful Mastodon pendant!!!
I am very happy to have it here and thank you so much for sending it over to Germany.
Have a great weekend,
Blessings and a happy smile,
Heike, Germany, June 24th 2021
Hi Bo and Seraina, This wonderful greenstone pendant arrived safely yesterday. Thx for the careful and lovely wrapping and packing and the lovely cards!! I'm really pleased about everything and will wear my manaia with love and thankfulness. Please pass my admiration to the carver, Ross :-) Cheers Heike
Flora, Kapiti Coast, New Zealand, June 22nd 2021
Kia Ora Bo
Just wanted to reach out and say thanks so much for selecting my idea! The Ponamu showed up this afternoon! So humbled and honoured to own this piece and can’t wait to share the story behind it to the manuhiri on the island! Please pass on my thanks to the carver too
Lynda, New Jersey, United States, June 18th 2021
Bo and Seraina,
Thanks for the emails letting us see your new arrivals as soon as they come out. I always enjoy looking at the new carvings and seeing what your carvers have been working on. I just ordered the Kapiti necklace. How stunningly beautiful. I love the story of it being carved from a photo of the Kapiti Island. I downloaded the photo to show my friends and relay the story. I am always amazed at the beauty found in nature around the world, and will wear that necklace with honor.
Have a wonderful weekend, and stay safe and healthy.
Trish, Canada, June18th 2021
Hello Bo, Trish here. I received my "aspiration" jade pendant today. It is SOOOOOO beautiful!! Thank you SO much!
James, Scotland, June 16th 2021
Dear Seraina and Bo,
I've just received my free rider fishing hook all the way from NZ and I'm so pleased with it! It's absolutely made my day. I've wanted one of these for so long and I could not be happier with it!
Thanks so much guys, all the way from sunny Scotland!
Bonnie, Wellington, New Zealand, June 15th 2021
I just want to say thank you so much for this exquisite craft, the beautiful name given to this pendant and the lovely message card attached. My son loves it and feels super cool knowing what it was made of. :)
You guys are running a great business so I'm pleased that I have shopped here.
Cristina, Peru, June 15th 2021
It arrived today! And it is Gorgeous! The greenstone just glows.
Thank you so much for sending it. I'll definitely be buying more from you. Oh, and I love the tiny kete, what a wonderful added treat.
Ben, Auckland, New Zealand, May 28th 2021
I bought a beautiful pounamu whale tale necklace from Bo through this website for my girlfriend over 2 years ago. The product was just how you see in the picture! Sadly the thread had broken and these guys took it off my hands and replaced it and sent it back within days! Amazing customer service, very pleasant to deal with and the product and materials they use are crafted beautifully ❤. 100% recommend Nz Pacific. From a new loyal customer Ben
Tracy, QLD, Australia, April 15th, 2021
Kia Ora guys.
Just a wee thank you for the incredible binding you did for me on my own pieces. Thank you so much. The Blue Ghost Hook in Aotea Stone is simply stunning.
Kindest Regards, Tracy
Tanya, NSW, Australia, April 14th, 2021
I am so glad that I chose you and your company to purchase my son's pendant as the whole experience has been amazing.
Thank you so much.
Kind regards, Tanya
Jason, New Jersey, United States, April 1st, 2021
Hello Seraina & Bo,
I hope this message finds you and your family healthy and safe!
The two Jade Toki pendants just arrived and they are amazing! Super beautiful in every way. The color, quality, cut, polishing and even lashings / cords are extremely well done. I am blown away by the craftsmanship and lapidary skills. Above and beyond expectations!
Thanks for offering these beautiful jade pendants to the world. I plan to meditate with and carry this jade for many decades to come.
I will follow your website for updates but please feel free to reach out when any other larger sized translucent high quality jade tokis become available. I plan to gift them to family / friends.
Also the wooden storage boxes are a very cool touch as well.
Thanks again for being so caring and thoughtful.
Stay safe. Be strong.
Dave, United Kingdom, March 28th, 2021
Hi Bo, just a quick message to say thank you for the mammoth bone pendant. It is stunning and delivery was very prompt. I couldn’t be more pleased with your craftsmanship and service. Thanks again Dave
Katie, Scotland, United Kingdom, March 27th, 2021
Hi Bo, Seraina and all your NZ Pacific family.
I hope this message finds you all safe and well.
I just wanted to let you know my beautiful Airborne pendant has arrived safely in Scotland.
I don't know which of your talented carvers produced the piece - but please pass on my thanks. The pendant is stunning and so detailed. I love the different colouration in the 2 sides.
Your service is always fantastic, but I think you've set a new record this time. Hand plaiting a cord in addition to all your usual wonderful personal touches, and dispatching it within 40 minutes of receiving the order - amazing.
Thank you so much.
Lyn, TAS, Australia, March 26th, 2021
Great family team to deal with. Exceptionally good communication. Items are thoughtfully packaged with handwritten note. Highly recommend.
Silva, QLD, Australia, February 25th, 2021
Best company I’ve ever had dealings with. 100 % would recommend. Greatest customer service of all time. Silva
Tracy, QLD, Australia, February 16th, 2021
Kia Ora, thank you for my Toki “Bushfire” purchased for my Moko, your photography captures the piece beautifully and colour is spot on. The bindings are a stunning feature in themselves and I appreciate that you have added to the beauty of the stone with your bindings, beautiful. I have decided to buy for other Moko as the right piece presents its self on your web site. I have looked for a long time to find the right pounamu quality and finishings that are far removed from the usual souvenir pieces on offer that seem to flood the market. I am so pleased you decided to do what you do, Thank you, Tracy
Kirstine, Louisiana, United States, February 16th 2021
I simply wanted to say thank you. I purchased “Headstrong” a while back and I have been wearing it since the day I opened the package, which is a testament in and of itself because I am crazy active. It’s wonderful and beautiful. I also receive many compliments and will definitely purchase from your company/artists again!
Max, Australia, February 4th 2021
Just had a really great interaction online with BO on the chat. I was worried it was just going to be a BOT, but instead I got great assistance.
Really looking forward to working with NZP in the future!
Skye, Australia, January 20th 2021
I have always adored the stunning pieces I have purchased from NZ Pacific. And it just gets better and better. I intend to keep on purchasing my carvings too as every piece is Stunning.
Ronja, Germany, December 2nd 2020
I received your delivery today. The necklace is so beautiful. I am very stunned. Thank you for this great jade necklace and the fast shipping from the other end of the world. I hope you will have a nice christmas too.
Many greetings Ronja
Suzi, Minnesota, United States, November 29th 2020
I have adored this shop ever since I discovered you guys. You're my go-to for very special, meaningful gifts for people close to me. Thank you for sharing the wonderful artistry of New Zealand!
Ginia, QLD, Australia, November 29th 2020
Absolutely Beautiful - I have purchased 9 pieces for myself, family and friends and they are all stunning. Packaging is unique and beautiful in itself.
Service and delivery is exceptional
NZ Pacific you are Amazing ❤️
Debbie, New Zealand, November 10th 2020
Thank you so much. Delivery arrived today and it is amazing!!!!
Kitty, United Kingdom, November 6th 2020
In just one word, amazing!!
Order arrived earlier than estimated and very well packaged. The item itself is also very well packaged in a 'gift box'. They were more than happy to answer any questions/request I had. Highly recommend.
Marylee, Michigan, United States, October 22nd 2020
I just got my Soul Release pendant, It's beautiful and it came 6 days ahead of schedule. 🙏 Thank you.
Mable, Hong Kong, China, September 20th, 2020
Please note that I have finally received the Pikorua today. Thanks a lot for your help. I love it a lot and am looking forward to more new items.
Ethan, United States, September 20th, 2020
Looks amazing! Thanks so much to you and the artist for considering and taking on this custom work. I felt I was heard and cared for with genuine interest and attention to detail. I'm thrilled to be able to have a piece that will be a symbol of an achievement in my life that I can wear day to day. Thanks so much and please express my gratitude to the artist! Paid for and looking forward to receiving it!
Ka'ula, Hawaii, September 18th, 2020
Kia Ora Seraina!
Aloha! I have received my Solace💚 I don’t think I’ll ever take it off!!! I love it so much and the box it came in in so amazing✨ That was such a kind and thoughtful gift😍 I am so thrilled, this has made my entire year!!! Mahalo nui from your friend in Hawai’i🌺🌴🌊
Thomas, Germany, September 16th, 2020
Hi, I want to express my sincere gratitude to have received the Achilleion Toki in record time. It took only two days from NZ to Germany. The Toki itself has a delightful colouring and sits real well when worn, I can hardly feel it although it is quite heavy. I am really glad to own this exceptional piece.
Kate, New Zealand, September 17th, 2020
Kia ora Bo,
I just wanted to say thanks so much for the pendants - they are even more beautiful than I imagined. My sons were transfixed by 'Our Secret' (I was a bit too!) 😍
Ngā mihi nui,
John, United States, September 2nd, 2020
Hello, Order received. Stunning workmanship and beautifully wrapped.. Thank you so much. Johnny
Got my hand carved antler tiki man love it was $30 And some change shipped within five days hand written thank you pack professionally great product great price
Simon, United Kingdom, August 30th, 2020
Hi, It arrived this morning and my wife is thrilled.
So nicely wrapped and she really likes the Jelly Bean. I’m very pleased indeed and will recommend your company to my friends.
It was worth the wait.
Bev, QLD, Australia, August 27th, 2020
Thank you so very much, received my jade today and absolutely love it and the amazing wrapping and service ❤
Stephen, QLD, Australia, August 21st, 2020
Just wanted to let you know that it arrived yesterday.
Thankyou very much for everything. Absolutely love the piece you sent. Very happy with it, and the personal note and package was a wonderful extra.
Tony, Singapore, August 15th, 2020
Just a quick note to say I have received the beautiful piece I ordered yesterday. I am just blown away, it’s looks even more stunning than the pics on your website. Thankyou so much for the very efficient and wonderful experience ordering this gift for my wife
Sherry, QLD, Australia, August 6th 2020
Thanks so much for the beautiful pendant. It arrived in good time, and is a joy to wear. The little panda is carved so beautifully! And it makes it very special knowing it came from such an ancient animal.
Jane, United Kingdom, July 31st 2020
I just wanted to thank Bo so very much for organising the Now and Forever Pendant for my daughter Rachel. It arrived at the hotel the day before her birthday and she opened it on her birthday and absolutely loved it! She looked beautiful in it! Thank you so much for helping me to make this happen and for all your kindness and for adding my message! I really appreciate it as I really wanted to give her something special and memorable for her whole life and this you have done! Particularly tricky with me being in the UK! Thank you, Thank you. Would definitely recommend your company and especially Bo. Xxxx
Louise, QLD, Australia, July 28th 2020
I just wanted to thank you for the beautiful piece of ponamu my cousin had just received. Unknown to her and with the help of her husband I was able to gift her a very beautiful piece indeed. I have never actually brought ponamu online before so great experience, and very different to what I'm use to. Out come was brilliant, she absolutely loves it so again thank you so very much
Jimmi, Copenhagen, Denmark, July 22nd 2020
Dear NZ Pacific
Just received the hei tiki (First Man) I ordered from you.
What a fantastic piece. Thank you so much for sharing with the world the treasure that is pounamu. A Taonga to be passed on in my family for sure.
P.S. Thank you for the handwritten thank you-card, that was so heartfelt. I wish there were more people like you guys.
Thomas, Melbourne, Australia, July 21st 2020
Kia ora...! I ordered the pathfinder/manaia last week I got it today...wow you're right it is absolutely stunning! Incredible carving details, beautifully polished, very happy with it. Thanks for the message and the cards with the meanings. Nicely packaged and amazed how quick I received it. Actually glad its got the lighter coloured cord its looks super smart and you can feel the quality of the jade when you wear it..I will highly recommend you in the future...thanks again...Seraina & Bo...made my day...regards...Tom
Cheryl, Hawaii, United States, July 13th 2020
Aloha Seraina & Bo 🌺
I received my “Leap if Faith” Pendant & it’s absolutely beautiful! Now I know why I fell in love with it’s simplicity‼️. My granddaughter will love it just as much. Thank you & I will keep looking for more items!
Keep Safe ~ Cheryl
Mike, United States, July 11th 2020
Thanks Bo the toki’s turned out great thanks so much I will recommend you to everyone that admire your work. I wish the best for you and your family, stay safe and healthy
Katie, Scotland, United Kingdom, July 11th 2020
Hi Bo, Seraina and all your NZ Pacific family
I just wanted to let you know that my beautiful pendant arrived safely in Scotland today.
The Inanga Koru 'Angel Dust' is stunning. The design showcases Ross Crump's skill as a carver and I love the colour. I am already wearing it proudly and I'm sure it will attract many compliments.
Your service has been incredible and I really appreciate all the extra personal touches. The pendant was a gift to myself and it truly felt like a gift unwrapping it.
I.hope to be able to give you more business again soon.
Best wishes to you all.
Kate, Sydney, Australia, June 5th 2020
I recently purchased a beautiful jade Toki for my kiwi husband (we live in Sydney). This was the perfect gift and he absolutely loved it! The carving was exquisite, arrived promptly and was presented and packaged beautifully. Thank you NZ Pacific.
Sandy, New Zealand, May 19th, 2020
Hi Bo. Many thanks for your email. Yes the parcel arrived yesterday in time for my birthday. The cross is beautiful and the wrapping was attractive and very professional. It looked like lot of time and effort went into the presentation. Thank you also for your birthday wishes it is much appreciated.
Jade, United Kingdom, April 24th, 2020
I purchased an absolutely beautiful handcrafted Jade fish hook. Not only is it unique and a piece I never want to take off but it was even wrapped beautifully with a handwritten card. A lot of love goes into the preparation of these, you can tell. Also had speedy delivery despite being the other side of the world and great customer service. Can't recommend NZ Pacific enough if you're looking for something extra special! Thanks guys 😊👍
Bill, Washington, United States, April 15th, 2020
It arrived safely, my wife loves it.
We’ll consider ordering more for our daughters
Michele, Soresina, Italy, April 15th, 2020
With this email I inform you that I received the order with two hook pendants at my home in Italy.
Thanks a lot. 😊
Best wishes and have a nice day. Michele
Kellie, Georgia, United States, April 10th, 2020
I have bought two pieces from NZ Pacific and I love them! Original, hand-carved and well made..... it's literally wearing art! The thoughtful details and great customer service also make them excellent..... all the way to the little things such as handwritten notes and the creative packaging. I love them and I am sure to order more again soon!
Rob, New Jersey, United States, April 1st, 2020
Hi Bo I can’t say enough about the customer service provided to me. The good vibes can even be felt using the chat communication. Wonderful website with beautifully crafted pieces. I’ll will be spreading the word for sure. Thank you and continued success. Robert
Ron, Virginia, United States, April 1st, 2020
The care and extra touches with which you package these just blows me away!The significance of them to me/us makes them special - but the presentation screams "valuable gift" even to young folks. So happy to have dealt with you Bo! And you know I will be "word-of-mouthing" my happy experience with you at every opportunity!
Mark, Illinois, United States, March 10th, 2020
I received the Te Fiti pendant today and it’s just as beautiful as it looked online. It’s a birthday present for my wife. I know she’ll really love it. And thanks very much for the wooden box!
Ian, NSW, Australia, March 3rd, 2020
Good Morning Bo.
Just wanted to tell you that the beautiful "Captured" pendant has arrived. It is all and more than I could of wished for. The packing and presentation was outstanding. I know my grandaughter will treasure this gift. Could you also pass on to Seraina that her choice of colour in the stone was perfect. Finally your service toward me has been exceptional. Kind, patient, proud and enthusiastic is how I would describe the two of you. A special thank you for the second chord.
I will be spreading the good news as far as I can.
Sally, SA, Australia, February 15th, 2020
I received my jade penguin yesterday and I must compliment you & your team!
What a beautiful, exquisite piece of workmanship and the natural jade markings give it quality and character.
You have done an awesome job replicating what I had in mind.
I am extremely happy with the outcome & will of course, buy anything else from you and recommend you, as I certainly trust and know your craftmanship, characteristic value & compassion for your business.
Keep up the great work Bo & team, I hope you do well - you deserve it.
Kathleen, Florida, United States, January 23rd, 2020
Hi Seraina and Bo: The pendant just arrived and all I could say was, “wow.” What a beautiful stone and pendant. What a novel way of mounting the stone. So much prettier in real life than in the picture and the picture was amazing. Paradise blue cord is awesome as well. I hope there are other people out there who purchase these beautiful pendants. Thanks so much for the special price and rapid delivery.
All my best to you both, Kathleen
Janet, California, United States, January 16th, 2020
Wow, you guys and gals are quick…
I LOVE YOUR PRODUCTS XXX
Max, New Zealand, January 10th, 2020
Bo@NZPacific is clearly a man passionate about his work. I sent my pounamu Toki (a wedding present from my wife 6 years ago) to him to have it restrung.
From the first phone conversation with Bo I knew instantly I was talking to the right person for the job.
He gave me many different options for the binding and stringing, even plaited up a sample for me to approve before going ahead!
To say I received excellent customer service from NZ Pacific would be to do them a disservice - it was exemplary, off the chart!
I'm extremely happy with the final product.
Oh, did I mention great value for money too?
Bryan, Singapore, January 3rd, 2020
Wishing you Blessed New Year! The parcel is well received. It is lovely! I love the vibrant of the colour. Thank you.
Karen, Florida, United States, December 22nd, 2019
Bo, I received my first pee wee order today ! What a beautiful experience I had opening the package. It was well wrapped so that it was protected against anything! The box, tissues, and your note & information card are exquisite. Thank you for your attention to detail! Lovely. Beautiful. Peaceful experience. Karen
Cazie, Colorado, United States, December 19th, 2019
I bought a jade necklace from NZ Pacific.
I loved it and wore it all the time. Unfortunately it somehow got a chip in it. It was just a small chip but it bothered me so I contacted the company. Instead of the response most companies give of, "we will give you a discount" or "you have to send the broken one back first," they carved me a new necklace and sent it to me. I did not even have to pay shipping! I have bought several other pieces from them and all of them have been excellent, as has the service. I am without a doubt a lifetime customer of theirs.
Jason, QLD, Australia, November 26th, 2019
Just wanted to appreciate and thank you for sending me apart of home and will be greatly grateful for cirrus ataahua simply ataahua mahi thank you again regards Jason
Carol, Louth, United Kingdom, November 16th, 2019
I have recieved my order thank you it is truly lovely, please pass my gratitude to your carvers x
Gaye, Staffordshire, United Kingdom, November 11th, 2019
Just want to say how beautifully my recent purchase is wrapped... as its a 30th birthday gift for my daughter I'm trusting that all is well once opened in January! Thanks people. Good, smooth service, communication and delivery too! Fab Xx It's feels great to promote our Kiwi heritage Xx
Joshua, NSW, Australia, September 5th, 2019
The Toki’s have arrived home today.....and they look superb! Thank you so much for taking care of these special necklaces and repairing.
The service was fantastic and your carvers are very talented. 😊
All the best.
Niqui, Auckland, New Zealand, September 4th, 2019
Hi Bo, your toki has arrived and it is absolutely fabulous! Thank you so much for your fast and friendly service, you've helped to make a very special birthday for a very special person.
Frederick, Berkeley, United States, July 22nd, 2019
Kia ora Bo and Seraina,
I've been wearing SAND DWELLER now off and on for about a week. I was surprised by how often people would notice it and praise the clear apple-green color and fine carving. They also seem to like sting rays.
Thanks for making the Aceh Jade available!
Best wishes, Frederick
Rob, Amstelveen, Netherlands, July 11th, 2019
Got the Toki a while a go and wanted to thank you both! It is a beautiful stone that fits me like it was meant for me!
And thanks for rebounding it with a black cord.
Cheers and all the best to you both! 🙏🏻
Jenny, Rotorua, New Zealand. June 17th, 2019
Thanks for my bullseye pendant it arrived yesterday and I love it. Love the personal touch you guys bring to your products. Jenny
Julie, Auckland, New Zealand. May 31st, 2019
I would like to thank you and your team for the quickness of the delivery of the necklace. We received it this morning and we are very delighted with it. Thanks once again. Have a great day
Roel, Ashburton, New Zealand. May 30th, 2019
Hi there NZ Pacific, good afternoon. I have receive my order from you this morning. It is indeed as i expected, beautiful piece of art work that i would be happy to wear as a Catholic. Thank you for the fast delivery and for your excellent service.
Ryan, Santa Rosa, United States. April 13th, 2019
I received the Nightingale pendant! It’s wonderful thank you for changing the band. I truly love it. Thank you again :)
All the best Ryan
Jennifer, Illinois, United States. March 29th, 2019
I just received my Mammoth Tusk Quartet necklace today and it is gorgeous! It was well packed and I really appreciated the hand written note. Thanks so much!
Beatrix, Dublin, Ireland. March 29th, 2019
Dear Bo, The necklace has arrived! Thank you for the excellent job; lovely 😊 message, and nice packaging.
We couldn’t believe how nice the necklace turned out.
Rebecca, QLD, Australia. March 19th, 2019
Thank you so much for the 2 pieces that I have received. Both my friends love their gifts and the little meaning cards that came with it. I really appreciate everything from the purchasing to the delivery, no fuss, no worries:)
Kymberleigh, QLD, Australia. February 8th, 2019
Bo and Crew,
We absolutely LOVE our pendants! We cannot thank you enough for the bottom of our hearts how much they mean to us and how proud we are to wear them! Thank you soooooo much!
Patrick, NSW, Australia. January 28th, 2019
Hi Bo and Seraina. I have had the pleasure of dealing with you on several occasions in the purchase of my pendants from you. Your service and your willingness to work with our desires with respect to obtaining those pendants we wish to purchase is exceptional. Thank you so much to you both. Such an awesome experience. Will be recommending you to all who admire my pendants.
Frédéric, Québec, Canada. January 24th, 2019
Kia ora Seraina et Bo,
Je tiens à vous remercier tous les deux du fond du coeur pour m'avoir fait parvenir mon magnifique pendentif de jade pleine fleur Triomphe. Il ne me quitte plus depuis hier soir.
Je tiens à souligner ma très grande satisfaction et gratitude envers vous et vos artistes.
Ce fût un moment formidable d'ouvrir le paquet, un merveilleux emballage si délicat et une belle attention manuscrite de Seraina. Il y avait l'aura de votre pays la nouvelle zealand, vous deux, et l'artiste Ross Crump.Remercier ce dernier de son talent.
Le service livraison est exceptionnel.
Un peu de votre pays est ici au Québec Canada.
Je recommanderais d'autres pendentifs sans hésiter afin de promouvoir et soutenir les merveilleuses personnes que vous êtes, vous et les artistes.
Bien à vous depuis le pays de l'érable.
Skye, Shepparton North, Australia. December 5th, 2018
Every piece of carving I have purchased over 2018 has been Stunning in a lot of ways . Cannot recommend NZ Pacific highly enough.
Shauna, Auckland, New Zealand. December 5th, 2018
Hi Bo, First I’m incredibly happy with the quality and artistry of the pieces I’ve just received. The greenstone glows like a jewel condensed from the land and the hand of the carver. Your whole presentation, the packaging and the care taken for shipping is exquisite. I really appreciated the personal notes from Seraina and please give her my thanks and regards.
Eva, Christchurch, New Zealand. November 24th, 2018
Just wanted to say thank you for the beautiful pendant! I love it 🙂 And the wrapping was sooo nice! I really appreciate your artists' work.
Jennifer, California, United States. November 19th, 2018
Bo and Seraina- Thank you so much for your excellent service at NZ Pacific. I've ordered twice from you now and I am so impressed with your customer service, caring and personalized touch that you give every person. My pendants are beautiful and I get compliments all the time of my wearable artwork! Thank you!
Marilyn, Southampton, United Kingdom. November 15th, 2018
I just wanted to express my sincerest and deepest gratitude for my entire experience with NZ Pacific. From the selection and variety of beautiful pounamu, to the ease and professionalism in ordering one, and the speed at which it was delivered - you are incredible. Thank you so much. I received the Heartfelt piece on Monday in the UK, and I was blown away by how quick I received it but also at the lovely handwritten message in the box down to the lovely pounamu. I am very very very happy and really am so excited to gift this to my loved one.
I definitely will be using you again - I have two more friends I would like to buy a piece for, as well as my younger sister, so you will hear from me again in the near future. Thank you so much for everything. It has been an absolute pleasure ordering from you.
Have a blessed day! 🙌💜
With lots of love and gratitude,
Deane, Palmerston North, New Zealand. July 11th, 2018
Thank you. They are exquisite pieces and my parents are going to love them.
Kerstin, Berlin. July 4th, 2018
Kia ora! Received my beautiful stingray pendant today. I'm very happy with that, thank you. Best regards from Berlin, Germany. Whakawhetai!
Andrew, North Carolina, United States. 30th May, 2018
My Toki arrived safely today. It's perfect! Thank you for the great customer service and super fast shipping.
Hilary Holland. Jan 30th, 2018
My beautiful new pendant arrived safely and is around my neck as I write. This piece by Ross Crump is beautiful and feels “just right” when I wear it. Now I have a Brian Hill, Ross Crump and Rhys Hall. I seem to have very good taste!!! I feel like I have gotten a collection of art from you. Thank you for allowing someone like me half a world away to have pieces of New Zealand to wear and enjoy. Hilary
B Llerena, Florida, USA
I received the necklace yesterday in the mail. My boyfriend LOVED it! We were both impressed with the care taken to wrap it and loved the little case! Thank you for also adding the care and history information on the piece. I will definitely recommend your site to others! Best wishes for the New Year!
Bea Acton, United Kingdom
The bone carving arrived in good time for husband’s birthday last week. Its beautifully made and he’s absolutely thrilled with it – so much so that he hasn’t taken it off yet! The packaging and enclosed information also made a very special gift. Many thanks for all your help, Kind Regards
Laura Stephenson, United Kingdom
The parcel was received today with great thanks!! The black jade is fantastic, I am really pleased!! Thank you for all your help and assistance. Many thanks!
Kenny Lehman, Arizona, USA
The jade carvings arrived safely and on time for our anniversary. My partner and I have a real affinity for New Zealand, so these carvings have great meaning. We both love them!
Louise Kerr, Australia
My partner loves his new boars tusk pendant, very proud to wear it. Thank you so much!
Jacki Winnard, United Kingdom
Thank you so so much. My jade carving amulet arrived today. The service you have given me has been fantastic. My carving is beautiful, just as it looked on the website. Please pass my thanks onto the artist. I will treasure my manaia. All the best.
Hi There, Just wanted to let you know I received the necklace yesterday, boy, that was so fast, took only a week. I'm really pleased with it, so beautiful and unique and the craftmanship is just amazing. I loved the cord it comes with, very nice and sturdy. Thank you so much for helping me with the order and the notes you included. I will wear it with pride. Take care, Kindest Regards.
J. Tubbs, United States
I just received my Maori fish hook that I ordered from you....I wanted you to know that it arrived in Arizona and that I am very very pleased with my order. The carving is beautiful and the cord on which it came is great and fits perfect. Thank you for the quick delivery and service.
Boyd, Utah, United States. Feb. 2017
Hello, Seraina and Bo! I have just received my pendant! Tis perfect! Thank you so much. Your workmanship and business ethics are impeccable, fast turn around time and patience with my demands. I'm going to tell my friends and co-workers about NZ Pacific for sure. Thanks again! Woot woot
Cheerly, Alaska, 16th Feb. 2017
I purchased the Pounamu Twist with Koru for my significant other. He was in awe of the material of the cord as well as the packaging it came in. But most importantly, he was in awe of the beauty within the carving. I am pleased to have done business with NZ Pacific. We hope to visit so knowing how friendly the people are brings peace to our hearts.
Jo Lampard. United Kingdom, April 2017
Kia ora Seraina and Bo, I've just received my jade roimata which is beautiful, thanks so much - I also really appreciated the lovely box and little case it came in, and the care you took with wrapping it - I loved unwrapping it as it was a birthday present to myself! All the best to you and I hope to shop with you again soon. Joanna
Chris Stockdale, Milwaukee, USA. April 2017
I love the Pounamu Koru Spiral, it looks awesome, and I really appreciate the handwritten note and the care in the customer service.
Luis, Mexico, 16 May 2017
Hi Seraina, I just received my matau. What a super fast service!!! It is a piece of art! Even more beautiful than I expected. Your handwritten note was a lovely touch, most appreciated in this digital times. Thank you, Luis
Linda Griffiths, Wales. May 2017
Had a lovely birthday! And a lovely Special New Zealand Jade Pendant to celebrate it! Thank you Bo and Seraina
Michael Hale, Scotland
Hi Bo and Seraina. Thankyou for the wonderful jade Toki. It arrived this morning 22/05. My wife loves it. Many thanks for everything. Michael.
Michelle, Auckland, 23 May 2017
Thanks, just opened it now, love it, so happy. thanks so much for all your help. Michelle
Hilary, Pennsylvania, United States. September, 2017
My beautiful pendant arrived!!!
I am the proud recipient of the quartz pebble with jade inlay. It arrived today and I really love it! I put it right on and it feels like it belongs on my neck....and was meant to be mine. Thank you for providing the opportunity to own such a personal work of art, Hilary
Girard, California, October 2017
I just received the Peter Bishop Koru Pendant, and it is much more beautiful than I expected. Wow!
Thank you so much. It is a pleasure doing business with you.
Danny, 2nd Jan 2018
Kiaora Seraina, Thank you so much for the beautiful pendant. I have received the most beautiful gift from my fiancé Helen. It is the most lovely gift I have ever recieved. Thank you for the beautiful packaging and handwritten words. Namaste Danny.
Frederick, California. 17 Nov, 2017
Hi Bo, I just wanted to let you know that I've received three carvings from you so far - koru, toki and manaia - and they're all magnificent! I am really enjoying wearing them. I like browsing your website; it is exceptionally well put together. And your "make an offer" is hard to beat. Cheers, Frederick
Jade Belle Huon, Australia, Nov. 2016
Thank you for my Koru. I love it...... so powerful and beautiful
Rosemary, Shropshire, United Kingdom. Dec. 2016
Just wanted to say the Jade Koru pendant is really stunning, it arrived safely and is much loved and prized as a gift.
Thanks for your friendly efficient service and a beautiful piece of jewellery.
All the best,
Eeleng, Victoria, Australia. Dec 2016
Hi Richard and Seraina,
Thanks for sending my order in such a cute package. It arrived today and I love it! It looks gorgeous and amazing, so beautifully crafted. I will recommend your shop to all my friends and will definitely shop at your shop again in the future.
Linda Griffiths, Wales, Dec. 2016
Omg!! It's stunning!! I will love and take care of this Beautiful Jade Pendant! Its gone to a loving home in Wales UK xxx Thank you again xxx
Albert Tui, Australia. Dec. 2016
I had just been home from a crazy day of work and my package had arrived. I just personally want to give thanks to your guys work. My pendant is so beautiful. Ka pai
Cath, Queensland Australia. 26 Dec. 2016
Just wanted to say a BIG thank-you for ensure the two Bone carved Pendants arrived in Sunny Mackay Queensland.
Our Son was SO impressed, they are indeed beautiful - handsome pendants to which he will wear proudly.
Fantastic service Guys... Happy 2017.
Sarah, United Kingdom. 24 December, 2016
So excited, the twist has arrived!!!
Very very happy today, thank you so much for your help and support when I was sure it simply wouldn't get here on time.... and it has!
Hope you all have a very Merry Christmas and a Happy and prosperous New Year.