Returns/Warranty

Our Promise to You
We stand behind every product we sell - simple as that.

Changed your mind? No worries.
If you're not completely happy with your order, you can return it for a replacement, a store credit or a full refund (excluding shipping costs). Just let us know within 7 days of receiving your item, and send it back to us in its original condition. Head to our Returns page to get in touch and we'll sort out the details.

Received something faulty? We'll make it right.
If your product arrives faulty, we'll replace it, refund you or give you a store credit. The choice is yours.

We take real care to make sure everything we sell is accurately described and delivered exactly as promised. If something's not right - with the product or our service - please tell us so we can fix it. And if you're delighted with your purchase, we'd love to hear that too - we'll pass your comments on to our artists and team!

How to arrange a return
If you need to return an item, please contact us at seraina@nzpacific.com or call +64 27 249 8820, and we'll sort out the return arrangements with you.

Once your returned item reaches our office in New Zealand, we'll refund you within 10 days.

A note on fair use: Our returns policy is here to give you confidence in what you buy from us. We do reserve the right to decline returns where items have been used, damaged after delivery, or where we suspect the policy is being abused - but rest assured, if something's genuinely wrong, we'll always put it right.