Shipping Information

Free Shipping Worldwide

All our products ship free worldwide — we cover the physical shipping costs.

Shipping Services and Delivery Times

Shipping involves a trade-off between cost and security, and we've worked hard to give you efficient, secure delivery. That's why we ship most international orders with DHL's Express Courier service.

New Zealand Deliveries

For New Zealand orders, all parcels are shipped with an express, tracked courier service.

International Deliveries

Express Courier

Orders at or above the below thresholds will be shipped with an Express Courier service.

• All Express Courier deliveries include a tracking number, so your package arrives promptly and safely.

• Target delivery time is usually 3–5 working days worldwide. These are the guidelines provided by the shipping company and are generally accurate. Occasionally, unforeseen circumstances — strikes, customs delays and the like — can push delivery outside these guidelines. These are rare, and if we're aware of them, we'll let you know.

International Airmail

Orders below the thresholds above are shipped using International Airmail. These deliveries take longer than Express Courier, and shipments are tracked.

Please note: These are targeted arrival times in the delivery country. They don't include customs delays in the delivery country, or any internal delivery times within that country.

Import Duties and Taxes

United States customers: All import duties and fees for US customers are covered in the item's price, so we can offer efficient, problem-free delivery to the United States.

All other customers: Any customs fees or import duties incurred in the delivery country are not included and are the responsibility of the person receiving the package. You are responsible for any import duties and taxes required by your local customs and tax agencies.

Getting Your Order to You Safely

We really want your order to arrive safe and sound. Here are a few tips to make sure that happens:

Address your package carefully

• Make sure your address is accurate and complete. If you're unsure how to format your address, check your country's post office website.

• If your parcel is being delivered to a business address, you must write the business name in the appropriate field.

• If you live in an apartment building, please include the correct apartment number and street address. If you don't, your parcel risks being returned to us by the courier — or, if you're really unlucky, lost.

• Most countries require a zip code/postcode, state or region, and town. New Zealand addresses must include the suburb.

Help your local courier find you

• Couriers need as much help as they can get when delivering parcels — especially if you live in a unit or apartment. Please take care to give us the right physical address you'd like the courier to deliver to.

• Couriers will not deliver to a Post Office Box, so be sure to provide a physical street address.

We hope this helps. We'll work hard to ensure you get your package in good shape.