Privacy Policy

Thank you for using NZPacific! 

We wrote this policy to help you understand what information we collect, how we use it, and what choices you have. Because we’re an internet company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way.

What information do we collect?

We collect information in a few different ways:

When you give it to us or give us permission to obtain it.

When you sign up with us, or use our products, you voluntarily give us certain information. This may include your name, comments, suggestions you make, the email address or phone number you used to sign up, and any other information you decide to provide us. If you’re using NZPacific on your mobile device, you can also choose to provide us with location data. And if you choose to buy something on NZPacific, you provide us with payment information, contact information and what you purchased. If you buy something for someone else on NZPacific, you’d also provide us with their shipping details and contact information.

You also may give us permission to access your information in other services. For example, you may link your Facebook or Instagram account to our Instagram of Facebook account, which allows us to obtain information from those accounts (like your friends or contacts). The information we get from those services often depends on your settings or their privacy policies, so be sure to check what those are.

We also, by default, get technical information when you use our website.

These days, whenever you use a website, mobile application, or other internet service, there’s certain information that almost always gets created and recorded automatically. The same is true when you use our products. Here are some of the types of information we collect:

  • Log data. When you use NZPacific, certain information is recorded (“log data”), including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your Internet Protocol address, the address of the web pages you visited, browser type and settings, the date and time of your request, how you used NZPacific, and cookie data.
  • Cookie data. Depending on how you’re accessing our products, we may use “cookies” (a small text file sent by your computer each time you visit our website) or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them). Some of the cookies we use are associated with your NZPacific account (including personal information about you, such as the email address you gave us), and other cookies are not.
  • Device information. In addition to log data, we may also collect information about the device you’re using to access our website on, including what type of device it is, what operating system you’re using, etc. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

How do we use the information we collect?

We use the information we collect to provide our products to you and where you provide suggestions, make them better.

If you make a purchase on NZPacific, and you agree for us to do so, we’ll save your payment information and contact information so that you can use them the next time you want to buy something from us.

We also use the information we collect to:

  • Send you updates that you have requested, newsletters, marketing materials and other information that may be of interest to you. You can decide to stop getting these updates by letting us know you no longer wish to receive them.
  • Respond to your questions or comments.

The information we collect may be “personally identifiable” (meaning it can be used to specifically identify you as a unique person) or “non-personally identifiable” (meaning it can’t be used to specifically identify you). We use both types of information, and combinations of both types, as described above. We may use or store information wherever NZPacific does business, including countries outside your own.

What choices do you have about your information?

Our goal is to ensure that you maintain control over the information we have about you. So if you would like us to remove your information from our database, we will do this immediately upon notification from you.

In addition to this you may have choices available to you through the device or software you use to access our website.

For example:

  • The browser you use may provide you with the ability to control cookies or other types of local data storage.
  • Your mobile device may provide you with choices around how and whether location or other data is shared with us.

To learn more about these choices, please see the information provided by the device or software provider.

How and when do we share information?

The limited instances where we may share your personal information include:

When you buy something on NZPacific using your credit card, this information will be used by third-party service providers, such as payment gateways and other payment transaction processors (credit card companies, PayPal, for example) to ensure your payment is correctly processed. These companies have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

If we believe that disclosure is necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or NZPacific; or to detect, prevent, or otherwise address fraud, security or technical issues.


Our policy on children’s information 

If you learn that your minor child has provided us with personal information without your consent, please contact us.

How do we make changes to this policy?

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use NZPacific after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or get your consent as required by law.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.