Here's where our customers say what they think about our products and the service that we provide. Scroll down and find out how we're doing - and if you'd like to contribute email your comments to: firstname.lastname@example.org
Rob, New Jersey, United States, April 1st, 2020
Hi Bo I can’t say enough about the customer service provided to me. The good vibes can even be felt using the chat communication. Wonderful website with beautifully crafted pieces. I’ll will be spreading the word for sure. Thank you and continued success. Robert
Ron, Virginia, United States, April 1st, 2020
The care and extra touches with which you package these just blows me away!The significance of them to me/us makes them special - but the presentation screams "valuable gift" even to young folks. So happy to have dealt with you Bo! And you know I will be "word-of-mouthing" my happy experience with you at every opportunity!
Mark, Illinois, United States, March 10th, 2020
I received the Te Fiti pendant today and it’s just as beautiful as it looked online. It’s a birthday present for my wife. I know she’ll really love it. And thanks very much for the wooden box!
Ian, NSW, Australia, March 3rd, 2020
Good Morning Bo.
Just wanted to tell you that the beautiful "Captured" pendant has arrived. It is all and more than I could of wished for. The packing and presentation was outstanding. I know my grandaughter will treasure this gift. Could you also pass on to Seraina that her choice of colour in the stone was perfect. Finally your service toward me has been exceptional. Kind, patient, proud and enthusiastic is how I would describe the two of you. A special thank you for the second chord.
I will be spreading the good news as far as I can.
Sally, SA, Australia, February 15th, 2020
I received my jade penguin yesterday and I must compliment you & your team!
What a beautiful, exquisite piece of workmanship and the natural jade markings give it quality and character.
You have done an awesome job replicating what I had in mind.
I am extremely happy with the outcome & will of course, buy anything else from you and recommend you, as I certainly trust and know your craftmanship, characteristic value & compassion for your business.
Keep up the great work Bo & team, I hope you do well - you deserve it.
Kathleen, Florida, United States, January 23rd, 2020
Hi Seraina and Bo: The pendant just arrived and all I could say was, “wow.” What a beautiful stone and pendant. What a novel way of mounting the stone. So much prettier in real life than in the picture and the picture was amazing. Paradise blue cord is awesome as well. I hope there are other people out there who purchase these beautiful pendants. Thanks so much for the special price and rapid delivery.
All my best to you both, Kathleen
Janet, California, United States, January 16th, 2020
Wow, you guys and gals are quick…
I LOVE YOUR PRODUCTS XXX
Max, New Zealand, January 10th, 2020
Bo@NZPacific is clearly a man passionate about his work. I sent my pounamu Toki (a wedding present from my wife 6 years ago) to him to have it restrung.
From the first phone conversation with Bo I knew instantly I was talking to the right person for the job.
He gave me many different options for the binding and stringing, even plaited up a sample for me to approve before going ahead!
To say I received excellent customer service from NZ Pacific would be to do them a disservice - it was exemplary, off the chart!
I'm extremely happy with the final product.
Oh, did I mention great value for money too?
Bryan, Singapore, January 3rd, 2020
Wishing you Blessed New Year! The parcel is well received. It is lovely! I love the vibrant of the colour. Thank you.
Karen, Florida, United States, December 22nd, 2019
Bo, I received my first pee wee order today ! What a beautiful experience I had opening the package. It was well wrapped so that it was protected against anything! The box, tissues, and your note & information card are exquisite. Thank you for your attention to detail! Lovely. Beautiful. Peaceful experience. Karen
Cazie, Colorado, United States, December 19th, 2019
I bought a jade necklace from NZ Pacific.
I loved it and wore it all the time. Unfortunately it somehow got a chip in it. It was just a small chip but it bothered me so I contacted the company. Instead of the response most companies give of, "we will give you a discount" or "you have to send the broken one back first," they carved me a new necklace and sent it to me. I did not even have to pay shipping! I have bought several other pieces from them and all of them have been excellent, as has the service. I am without a doubt a lifetime customer of theirs.
Jason, QLD, Australia, November 26th, 2019
Just wanted to appreciate and thank you for sending me apart of home and will be greatly grateful for cirrus ataahua simply ataahua mahi thank you again regards Jason
Carol, Louth, United Kingdom, November 16th, 2019
I have recieved my order thank you it is truly lovely, please pass my gratitude to your carvers x
Gaye, Staffordshire, United Kingdom, November 11th, 2019
Just want to say how beautifully my recent purchase is wrapped... as its a 30th birthday gift for my daughter I'm trusting that all is well once opened in January! Thanks people. Good, smooth service, communication and delivery too! Fab Xx It's feels great to promote our Kiwi heritage Xx
Joshua, NSW, Australia, September 5th, 2019
The Toki’s have arrived home today.....and they look superb! Thank you so much for taking care of these special necklaces and repairing.
The service was fantastic and your carvers are very talented. 😊
All the best.
Niqui, Auckland, New Zealand, September 4th, 2019
Hi Bo, your toki has arrived and it is absolutely fabulous! Thank you so much for your fast and friendly service, you've helped to make a very special birthday for a very special person.
Frederick, Berkeley, United States, July 22nd, 2019
Kia ora Bo and Seraina,
I've been wearing SAND DWELLER now off and on for about a week. I was surprised by how often people would notice it and praise the clear apple-green color and fine carving. They also seem to like sting rays.
Thanks for making the Aceh Jade available!
Best wishes, Frederick
Rob, Amstelveen, Netherlands, July 11th, 2019
Got the Toki a while a go and wanted to thank you both! It is a beautiful stone that fits me like it was meant for me!
And thanks for rebounding it with a black cord.
Cheers and all the best to you both! 🙏🏻
Jenny, Rotorua, New Zealand. June 17th, 2019
Thanks for my bullseye pendant it arrived yesterday and I love it. Love the personal touch you guys bring to your products. Jenny
Julie, Auckland, New Zealand. May 31st, 2019
I would like to thank you and your team for the quickness of the delivery of the necklace. We received it this morning and we are very delighted with it. Thanks once again. Have a great day
Roel, Ashburton, New Zealand. May 30th, 2019
Hi there NZ Pacific, good afternoon. I have receive my order from you this morning. It is indeed as i expected, beautiful piece of art work that i would be happy to wear as a Catholic. Thank you for the fast delivery and for your excellent service.
Ryan, Santa Rosa, United States. April 13th, 2019
I received the Nightingale pendant! It’s wonderful thank you for changing the band. I truly love it. Thank you again :)
All the best Ryan
Jennifer, Illinois, United States. March 29th, 2019
I just received my Mammoth Tusk Quartet necklace today and it is gorgeous! It was well packed and I really appreciated the hand written note. Thanks so much!
Beatrix, Dublin, Ireland. March 29th, 2019
Dear Bo, The necklace has arrived! Thank you for the excellent job; lovely 😊 message, and nice packaging.
We couldn’t believe how nice the necklace turned out.
Rebecca, QLD, Australia. March 19th, 2019
Thank you so much for the 2 pieces that I have received. Both my friends love their gifts and the little meaning cards that came with it. I really appreciate everything from the purchasing to the delivery, no fuss, no worries:)
Kymberleigh, QLD, Australia. February 8th, 2019
Bo and Crew,
We absolutely LOVE our pendants! We cannot thank you enough for the bottom of our hearts how much they mean to us and how proud we are to wear them! Thank you soooooo much!
Patrick, NSW, Australia. January 28th, 2019
Hi Bo and Seraina. I have had the pleasure of dealing with you on several occasions in the purchase of my pendants from you. Your service and your willingness to work with our desires with respect to obtaining those pendants we wish to purchase is exceptional. Thank you so much to you both. Such an awesome experience. Will be recommending you to all who admire my pendants.
Frédéric, Québec, Canada. January 24th, 2019
Kia ora Seraina et Bo,
Je tiens à vous remercier tous les deux du fond du coeur pour m'avoir fait parvenir mon magnifique pendentif de jade pleine fleur Triomphe. Il ne me quitte plus depuis hier soir.
Je tiens à souligner ma très grande satisfaction et gratitude envers vous et vos artistes.
Ce fût un moment formidable d'ouvrir le paquet, un merveilleux emballage si délicat et une belle attention manuscrite de Seraina. Il y avait l'aura de votre pays la nouvelle zealand, vous deux, et l'artiste Ross Crump.Remercier ce dernier de son talent.
Le service livraison est exceptionnel.
Un peu de votre pays est ici au Québec Canada.
Je recommanderais d'autres pendentifs sans hésiter afin de promouvoir et soutenir les merveilleuses personnes que vous êtes, vous et les artistes.
Bien à vous depuis le pays de l'érable.
Skye, Shepparton North, Australia. December 5th, 2018
Every piece of carving I have purchased over 2018 has been Stunning in a lot of ways . Cannot recommend NZ Pacific highly enough.
Shauna, Auckland, New Zealand. December 5th, 2018
Hi Bo, First I’m incredibly happy with the quality and artistry of the pieces I’ve just received. The greenstone glows like a jewel condensed from the land and the hand of the carver. Your whole presentation, the packaging and the care taken for shipping is exquisite. I really appreciated the personal notes from Seraina and please give her my thanks and regards.
Eva, Christchurch, New Zealand. November 24th, 2018
Just wanted to say thank you for the beautiful pendant! I love it 🙂 And the wrapping was sooo nice! I really appreciate your artists' work.
Jennifer, California, United States. November 19th, 2018
Bo and Seraina- Thank you so much for your excellent service at NZ Pacific. I've ordered twice from you now and I am so impressed with your customer service, caring and personalized touch that you give every person. My pendants are beautiful and I get compliments all the time of my wearable artwork! Thank you!
Marilyn, Southampton, United Kingdom. November 15th, 2018
I just wanted to express my sincerest and deepest gratitude for my entire experience with NZ Pacific. From the selection and variety of beautiful pounamu, to the ease and professionalism in ordering one, and the speed at which it was delivered - you are incredible. Thank you so much. I received the Heartfelt piece on Monday in the UK, and I was blown away by how quick I received it but also at the lovely handwritten message in the box down to the lovely pounamu. I am very very very happy and really am so excited to gift this to my loved one.
I definitely will be using you again - I have two more friends I would like to buy a piece for, as well as my younger sister, so you will hear from me again in the near future. Thank you so much for everything. It has been an absolute pleasure ordering from you.
Have a blessed day! 🙌💜
With lots of love and gratitude,
Deane, Palmerston North, New Zealand. July 11th, 2018
Thank you. They are exquisite pieces and my parents are going to love them.
Kerstin, Berlin. July 4th, 2018
Kia ora! Received my beautiful stingray pendant today. I'm very happy with that, thank you. Best regards from Berlin, Germany. Whakawhetai!
Andrew, North Carolina, United States. 30th May, 2018
My Toki arrived safely today. It's perfect! Thank you for the great customer service and super fast shipping.
Hilary Holland. Jan 30th, 2018
My beautiful new pendant arrived safely and is around my neck as I write. This piece by Ross Crump is beautiful and feels “just right” when I wear it. Now I have a Brian Hill, Ross Crump and Rhys Hall. I seem to have very good taste!!! I feel like I have gotten a collection of art from you. Thank you for allowing someone like me half a world away to have pieces of New Zealand to wear and enjoy. Hilary
B Llerena, Florida, USA
I received the necklace yesterday in the mail. My boyfriend LOVED it! We were both impressed with the care taken to wrap it and loved the little case! Thank you for also adding the care and history information on the piece. I will definitely recommend your site to others! Best wishes for the New Year!
Bea Acton, United Kingdom
The bone carving arrived in good time for husband’s birthday last week. Its beautifully made and he’s absolutely thrilled with it – so much so that he hasn’t taken it off yet! The packaging and enclosed information also made a very special gift. Many thanks for all your help, Kind Regards
Laura Stephenson, United Kingdom
The parcel was received today with great thanks!! The black jade is fantastic, I am really pleased!! Thank you for all your help and assistance. Many thanks!
Kenny Lehman, Arizona, USA
The jade carvings arrived safely and on time for our anniversary. My partner and I have a real affinity for New Zealand, so these carvings have great meaning. We both love them!
Louise Kerr, Australia
My partner loves his new boars tusk pendant, very proud to wear it. Thank you so much!
Jacki Winnard, United Kingdom
Thank you so so much. My jade carving amulet arrived today. The service you have given me has been fantastic. My carving is beautiful, just as it looked on the website. Please pass my thanks onto the artist. I will treasure my manaia. All the best.
Hi There, Just wanted to let you know I received the necklace yesterday, boy, that was so fast, took only a week. I'm really pleased with it, so beautiful and unique and the craftmanship is just amazing. I loved the cord it comes with, very nice and sturdy. Thank you so much for helping me with the order and the notes you included. I will wear it with pride. Take care, Kindest Regards.
J. Tubbs, United States
I just received my Maori fish hook that I ordered from you....I wanted you to know that it arrived in Arizona and that I am very very pleased with my order. The carving is beautiful and the cord on which it came is great and fits perfect. Thank you for the quick delivery and service.
Boyd, Utah, United States. Feb. 2017
Hello, Seraina and Bo! I have just received my pendant! Tis perfect! Thank you so much. Your workmanship and business ethics are impeccable, fast turn around time and patience with my demands. I'm going to tell my friends and co-workers about NZ Pacific for sure. Thanks again! Woot woot
Cheerly, Alaska, 16th Feb. 2017
I purchased the Pounamu Twist with Koru for my significant other. He was in awe of the material of the cord as well as the packaging it came in. But most importantly, he was in awe of the beauty within the carving. I am pleased to have done business with NZ Pacific. We hope to visit so knowing how friendly the people are brings peace to our hearts.
Jo Lampard. United Kingdom, April 2017
Kia ora Seraina and Bo, I've just received my jade roimata which is beautiful, thanks so much - I also really appreciated the lovely box and little case it came in, and the care you took with wrapping it - I loved unwrapping it as it was a birthday present to myself! All the best to you and I hope to shop with you again soon. Joanna
Chris Stockdale, Milwaukee, USA. April 2017
I love the Pounamu Koru Spiral, it looks awesome, and I really appreciate the handwritten note and the care in the customer service.
Luis, Mexico, 16 May 2017
Hi Seraina, I just received my matau. What a super fast service!!! It is a piece of art! Even more beautiful than I expected. Your handwritten note was a lovely touch, most appreciated in this digital times. Thank you, Luis
Linda Griffiths, Wales. May 2017
Had a lovely birthday! And a lovely Special New Zealand Jade Pendant to celebrate it! Thank you Bo and Seraina
Michael Hale, Scotland
Hi Bo and Seraina. Thankyou for the wonderful jade Toki. It arrived this morning 22/05. My wife loves it. Many thanks for everything. Michael.
Michelle, Auckland, 23 May 2017
Thanks, just opened it now, love it, so happy. thanks so much for all your help. Michelle
Hilary, Pennsylvania, United States. September, 2017
My beautiful pendant arrived!!!
I am the proud recipient of the quartz pebble with jade inlay. It arrived today and I really love it! I put it right on and it feels like it belongs on my neck....and was meant to be mine. Thank you for providing the opportunity to own such a personal work of art, Hilary
Girard, California, October 2017
I just received the Peter Bishop Koru Pendant, and it is much more beautiful than I expected. Wow!
Thank you so much. It is a pleasure doing business with you.
Danny, 2nd Jan 2018
Kiaora Seraina, Thank you so much for the beautiful pendant. I have received the most beautiful gift from my fiancé Helen. It is the most lovely gift I have ever recieved. Thank you for the beautiful packaging and handwritten words. Namaste Danny.
Frederick, California. 17 Nov, 2017
Hi Bo, I just wanted to let you know that I've received three carvings from you so far - koru, toki and manaia - and they're all magnificent! I am really enjoying wearing them. I like browsing your website; it is exceptionally well put together. And your "make an offer" is hard to beat. Cheers, Frederick
Jade Belle Huon, Australia, Nov. 2016
Thank you for my Koru. I love it...... so powerful and beautiful
Rosemary, Shropshire, United Kingdom. Dec. 2016
Just wanted to say the Jade Koru pendant is really stunning, it arrived safely and is much loved and prized as a gift.
Thanks for your friendly efficient service and a beautiful piece of jewellery.
All the best,
Eeleng, Victoria, Australia. Dec 2016
Hi Richard and Seraina,
Thanks for sending my order in such a cute package. It arrived today and I love it! It looks gorgeous and amazing, so beautifully crafted. I will recommend your shop to all my friends and will definitely shop at your shop again in the future.
Linda Griffiths, Wales, Dec. 2016
Omg!! It's stunning!! I will love and take care of this Beautiful Jade Pendant! Its gone to a loving home in Wales UK xxx Thank you again xxx
Albert Tui, Australia. Dec. 2016
I had just been home from a crazy day of work and my package had arrived. I just personally want to give thanks to your guys work. My pendant is so beautiful. Ka pai
Cath, Queensland Australia. 26 Dec. 2016
Just wanted to say a BIG thank-you for ensure the two Bone carved Pendants arrived in Sunny Mackay Queensland.
Our Son was SO impressed, they are indeed beautiful - handsome pendants to which he will wear proudly.
Fantastic service Guys... Happy 2017.
Sarah, United Kingdom. 24 December, 2016
So excited, the twist has arrived!!!
Very very happy today, thank you so much for your help and support when I was sure it simply wouldn't get here on time.... and it has!
Hope you all have a very Merry Christmas and a Happy and prosperous New Year.